JR Metal Works (“JR Metal Works,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal and business information you provide through our website, https://jr-metalworks.com, our online forms, chat services, communications, and other interactions with our company.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.

By using our website or voluntarily providing information through our forms, chat, telephone, email, SMS, or other communication channels, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us, as well as certain technical information automatically collected when you visit our website.

Contact Information
• First and last name
• Company name
• Job title or position
• Business email address
• Telephone or mobile phone number
• Business address
• City, state, ZIP/postal code, and country
• Information you provide when contacting our sales or customer service team

Contact Form
When you submit our contact form, we may collect your name, company, email address, phone number, and the contents of your inquiry. We use this information to respond to your inquiry, understand your manufacturing requirements, communicate with you, and determine whether our services may be appropriate for your organization.

Machine List Form
If you request our machine list or manufacturing capabilities information, we may collect your name, company name, job title, email address, phone number, and other information submitted through the machine list request form. We use this information to fulfill your request and communicate with you regarding JR Metal Works’ manufacturing capabilities, services, and related business inquiries.

Virtual Tour Forms
If you request access to a virtual tour, 3D tour, facility tour, or similar manufacturing information, we may collect your name, company, job title, email address, telephone number, and information regarding your interests or manufacturing requirements. We use this information to provide the requested tour or information and, where appropriate, follow up regarding your manufacturing needs.

Blazeo Website Chat
Our website may use Blazeo to provide live chat, AI-assisted chat, lead qualification, appointment scheduling, and related website engagement services.

When you interact with the Blazeo chat feature, information you provide during the conversation may include your name, company, email address, telephone number, manufacturing requirements, questions, and other information you voluntarily submit.

Chat conversations and information collected through the chat service may be retained and provided to JR Metal Works so that we can respond to your inquiry, qualify your request, schedule a meeting, provide customer service, or otherwise follow up regarding our products and services. Blazeo may process information on our behalf as a service provider.

SMS / TEXT MESSAGING
If you voluntarily opt in to receive text messages from JR Metal Works, we may collect and retain your mobile telephone number, SMS consent status, date and time of consent, the form or method through which you provided consent, and information regarding your text-message interactions with us.

SMS messages may be used for appointment confirmations, appointment reminders, meeting coordination, follow-up regarding an inquiry, meeting-invitation follow-up, rescheduling or no-show follow-up, website inquiries, website form submissions, virtual tour requests, machine list requests, and other service-related or business communications for which you have provided appropriate consent.

Message frequency varies depending on your interactions with JR Metal Works.

We do not sell, rent, or share your mobile phone number or SMS opt-in consent with third parties for their own marketing or promotional purposes.

2. HOW WE USE INFORMATION

JR Metal Works may use information we collect to:
• Respond to inquiries and requests
• Provide requested information, including machine lists and virtual tours
• Respond to website chat conversations
• Evaluate manufacturing opportunities and requirements
• Communicate regarding RFQs, drawings, projects, and potential business opportunities
• Schedule, confirm, or reschedule meetings
• Follow up on website inquiries
• Provide customer service
• Send requested communications
• Send SMS messages where appropriate consent has been provided
• Improve our website, services, and customer experience
• Maintain business records
• Prevent fraud, abuse, spam, or unauthorized activity
• Protect the security of our website and systems
• Comply with applicable laws and legal obligations

3. HOW WE SHARE INFORMATION

We do not sell your personal information.

We may share information when reasonably necessary to operate our business, including with website hosting and technology providers, CRM and sales-management platforms, SMS and telecommunications providers, Blazeo and related service providers, email and calendar providers, analytics and website service providers, professional advisers, contractors or vendors performing services on our behalf, and government authorities or other parties when required by law.

SMS Information
JR Metal Works does not sell, rent, or share SMS opt-in information, including mobile phone numbers and consent records, with third parties for their own marketing or promotional purposes. SMS-related information may be shared with service providers necessary to operate and deliver our messaging program.

4. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand website usage, improve functionality, maintain security, and measure website performance.

Third-party services used on our website may also use cookies or similar technologies according to their own privacy policies.

5. WEBSITE ANALYTICS AND TECHNICAL INFORMATION

When you visit our website, certain technical information may automatically be collected. This may include IP address, browser type, device type, operating system, pages visited, referring website, date and time of visits, and general website usage information.

We may use this information for website functionality, analytics, security, fraud prevention, and improving our website and services.

6. INFORMATION SUBMITTED THROUGH FORMS

Information submitted through our website forms is provided voluntarily.

By submitting a form, you authorize JR Metal Works to use the information you provide to respond to your request and conduct legitimate business communications related to that request.

Submitting a form does not automatically constitute consent to receive SMS messages.

Where SMS consent is requested, SMS consent will be presented separately and will require a separate affirmative action.

7. SMS CONSENT

Where our website provides an option to receive text messages, the SMS consent checkbox will be separate from acceptance of this Privacy Policy and our Terms & Conditions.

SMS consent is optional and is not a condition of purchasing goods or services from JR Metal Works.

By voluntarily checking the SMS consent box or otherwise providing valid consent through an approved method, you agree that JR Metal Works may send text messages to the mobile number provided for the purposes described in the applicable SMS disclosure.

Message frequency varies. Message and data rates may apply.

You may withdraw SMS consent at any time by replying STOP to an SMS message from JR Metal Works.

For assistance, reply HELP or contact JR Metal Works using the contact information provided on our website.

8. SECURITY

We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no website, database, electronic transmission, or storage system can be guaranteed to be completely secure.

9. DATA RETENTION

We may retain information for as long as reasonably necessary to provide requested services, maintain business and customer records, respond to inquiries, maintain communication preferences and consent records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

SMS consent records may be retained as necessary to demonstrate and manage consent, opt-out requests, and compliance with applicable requirements.

10. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites or use third-party services.

JR Metal Works is not responsible for the privacy practices, security, content, or policies of third-party websites that we do not control.

Third-party services used by or integrated with our website may include website hosting, CRM systems, communication platforms, analytics providers, Blazeo, SMS providers, and other business technology providers.

11. CHILDREN’S PRIVACY

Our website and services are intended for business and professional use and are not directed toward children.

We do not knowingly collect personal information from children under applicable age requirements.

12. YOUR PRIVACY CHOICES

Depending on applicable law, you may have rights regarding your personal information, including rights to request access, correction, deletion, or information regarding how your information is used.

You may also request that we stop certain communications.

For SMS communications, you may opt out at any time by replying STOP to a message.

13. SMS OPT-OUT

If you no longer wish to receive text messages from JR Metal Works, reply STOP to any message.

After receiving an opt-out request, we will process the request and stop sending SMS messages to that number, except where a message may be necessary to confirm the opt-out or as otherwise permitted by applicable law.

You may resume SMS communications only by providing new consent through an applicable opt-in process.

14. CHANGES TO THIS PRIVACY POLICY

JR Metal Works may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices, or applicable legal requirements.

The updated Privacy Policy will be posted on this page with a revised “Last Updated” date.

15. CONTACT US

JR Metal Works
Website: https://jr-metalworks.com
Email: support@jr-metalworks.net
Phone: 920-639-2268
Address: 515 N. Main Street, Kewaunee, WI 54216

Last Updated: October 3, 2026